Return Policy
How to Start a Return
To initiate a return, please contact us at info@vellaroandco.com.
You may submit a return request within 30 days from the date you receive your items.
When submitting your return request, please include:
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Order number
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Full name
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Email address
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Name of the item(s) you wish to return
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Reason for the return
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Photos of the item(s) you're returning
We’ll process your return request within 2 business days. Once approved, we’ll send you detailed return instructions.
If you notice any incorrect order information, please contact us at info@vellaroandco.com with your order number and the correct details as soon as possible.
Return Shipping
Customers are responsible for the cost of return shipping, unless the item is found to be faulty by our team.
At this time, we do not provide return shipping labels. We recommend using a courier service that offers tracking, so both parties can monitor the shipping progress.
Conditions for Returns
To be eligible for a return, items must meet the following conditions:
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Unworn and in original condition
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With original packaging and tags attached
Items that are worn, washed, damaged, or altered will not be accepted.
If your return does not meet these requirements, the item may be returned to you at your own expense.
Exceptions / Non-returnable Items
The following items cannot be returned:
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Perishable goods (e.g. food, flowers, or plants)
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Custom products (e.g. special orders or personalized items)
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Personal care items (e.g. beauty products)
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you’re unsure whether your item qualifies, feel free to contact us.
Refunds
You can choose your refund method:
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Store credit (valid for 12 months)
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Original payment method
Refunds to your original payment method will be processed within 2 business days after we receive the returned package. You’ll receive a confirmation email once your return is complete.
For credit/debit card refunds, please allow up to 7 business days for the refund to appear in your account — depending on your bank.